Privacy Policy
Effective Date: December 27, 2024
ESL Group – Electrical Solutions Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, as well as your rights concerning that information. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Names, email addresses, and phone numbers are provided through website forms.
- Website Data: Cookies, IP addresses, and analytics data to improve website functionality.
We do not collect or request payment information through our website.
2. How We Collect Information
We collect information through:
- Website Forms: When you fill out forms for quotes, consultations, or inquiries.
- Cookies and Tracking Tools: To analyze website performance and enhance user experience.
- Third-Party Services: Such as Google Analytics and MonsterInsights, for tracking website activity and performance.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide services, such as quotes and consultations.
- To improve website functionality and understand user behaviour.
- For minimal marketing purposes, such as sending updates or newsletters (only if opted-in).
4. Information Sharing
We do not sell, trade, or share your personal information with third parties, except as required to operate our business. Third-party services currently in use include:
- Google Analytics
- MonsterInsights
These services are used solely to track and analyze website data.
5. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption protocols.
- Firewalls to prevent unauthorized access.
- Restricted access to data only by authorized personnel.
6. Retention Policy
We retain your personal information indefinitely or until you request its deletion. This allows us to provide ongoing services and maintain accurate records.
7. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You may request access to the information we have about you and request corrections.
- Opt-Out: You can opt out of communications or tracking at any time by contacting us.
- Deletion: You may request the deletion of your personal data.
To exercise these rights, please contact us at the email provided below.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our head office:
Email: nwesoffice@nw-es.ca
Phone: 250-613-9550
Address: 5500 Continental Way, Prince George, British Columbia
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.